Developing Digital Skills: Upskilling and Reskilling in the Evolving Workplace

Company Culture

August 03, 2023

professionals collaborating at an office

In today’s rapidly evolving workplace, developing digital skills has become crucial for individuals and organizations to stay competitive. This has been a recurring pattern throughout history, with forces like globalization constantly reshaping the nature of employees’ jobs. However, the advent of technology, particularly artificial intelligence (AI), could further revolutionize these positions. Upskilling and reskilling have emerged as essential strategies to navigate the changing landscape.

Forbes emphasizes that upskilling and reskilling are essential to prepare businesses for the present and the future. As market circumstances, technologies, and organizational requirements evolve, in-demand skills change accordingly. Both upskilling and reskilling enable individuals and organizations to adapt to these changes effectively.

The Forbes article highlights the distinction between upskilling and reskilling. Upskilling refers to enhancing an individual’s existing abilities within their current role, allowing them to stay relevant and perform at a higher level. Reskilling, on the other hand, involves acquiring new skills or augmenting transferrable ones to transition into different roles or industries.

Preparing for the Impact of Technology

Offering reskilling or upskilling opportunities to employees helps promote organizational growth and success while enhancing career paths.

Here are five examples of skills that will keep employees ahead of the curve:

  1. Digital Fluency: Solid understanding of digital technologies and using them effectively in various work situations. This includes proficiency in digital tools and platforms.
  2. AI Literacy: Understanding AI concepts, applications, and limitations to collaborate effectively with AI technologies and make better decisions.
  3. Creative Thinking: With automation handling routine tasks, it is essential to embrace creativity to generate new ideas, identify opportunities, and drive business growth. AI requires the human touch to form connections between past experiences and leverage perceptions, emotions, and unique expertise to identify innovative solutions.
  4. Cognitive Flexibility: Being adaptable and flexible in different situations, able to navigate complex problems, embrace change, and quickly learn new skills or approaches.
  5. Virtual Collaboration: As remote work and virtual teams become more common, employees should be skilled in virtual collaboration tools and techniques. This includes effective communication, project management, and building relationships in a virtual environment.


Upskilling and reskilling initiatives contribute to employee satisfaction and retention and demonstrate a commitment to employees’ professional development, fostering a positive work environment. Businesses can keep their employees engaged, motivated, and committed by providing learning opportunities and enabling career growth.

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