24/7 In-take Privacy Policy

CorVel Enterprise Comp., Inc., CorVel Enterprise Comp, Inc. of Canada and CorVel Healthcare Corporation and all related subsidiaries (“CorVel”, “us,” “we” or “our”) have created this privacy policy (“Policy”) in order to comprehensively inform individuals about our privacy practices and to demonstrate our firm commitment to privacy. This Policy describes how we collect, use, disclose, transfer, store, retain or otherwise process your personal information in the course of performing our business and operational activities, which includes the voice recording features of our 24/7 in-take service (the “Services”). When we refer to “you” or “your,” we mean the person about whom we collect personal information or data.

Please read this Policy carefully. Our Policy includes:

1. General Disclosures
2. What Information We Collect And Disclose And For What Purposes
3. Personal Information Relating To Children
4. How Long We Retain Your Information
5. Security
6. U.S. Data Subject Rights
7. Changes To This Privacy Policy
8. Contact Us

1. GENERAL DISCLOSURES

Our data centers relating to the Services are hosted in the United States. The Services are not intended for engagement with individuals located outside of the United States. This Policy applies only to the Services are described at the beginning of this Policy and not to CorVel’s other services, websites, applications or other interfaces. We are not responsible for the privacy practices of other businesses or the content of other websites, including any websites that may indicate a special relationship or partnership with us (such as co-branded pages or “in cooperation with” relationships). To ensure protection of your privacy, always review the privacy policy of the companies with whom you engage.

2. WHAT INFORMATION WE COLLECT AND DISCLOSE AND FOR WHAT PURPOSES

In the course of performing our Services, we collect a variety of different kinds of personal information about you. We do not sell your personal information and have not sold your personal information in the past 12 months. We require all service providers to respect the security of your personal information. We do not allow our service providers to sell personal information or to use your personal information for their own purposes. All of our service providers are only permitted to process your personal information in accordance with our instructions and solely for the reasons for which we disclosed it to them.

CorVel provides workers’ compensation, liability and automobile claims and managed care solutions to our customers. Our customers may include the insurance company that holds the policy on your claim or your employer. In the course of providing these Services, we will directly interact with you to collect personal information but we may also collect personal information about you from other sources.

When We Provide Our Managed Care Services or Administer a Workers’ Compensation Claim Related to You

Categories Collected The personal information we collect may include:	Sources of Collection We may collect your personal information from:	Business Purpose of Collection The purposes of collection include:	Categories of Third Parties to Which Personal Information is Disclosed We may disclose your personal information to:	Business Purpose of Disclosure The purposes of disclosure include:
Identifier Information*	•  you directly •  your medical providers •  your employer •  your representatives •  the insurance company that holds the policy relating to the relevant claim	•  providing CorVel’s workers’ compensation, liability and automobile claims and managed care solutions to our customers •  facilitating medical care and payment of medical claims •  sending you SMS text messages relating to our pharmacy programs or claims that relate to you •  connecting with you through our telehealth programs and services •  sending you information as is necessary for the provision of our Services •  complying with any applicable laws or regulations	•  our service providers** •  your medical providers •  to our customers (i.e., your employer or the insurance company that holds the relevant insurance policy) •  to your employer or insurance company that holds the policy relating to the relevant claim •  individuals or entities you authorize •  governmental authorities •  our affiliates •  other entities during a corporate transaction •  courts, litigants, regulators, arbitrators, administrative bodies or law enforcement for legal purposes	•  providing CorVel’s workers’ compensation, liability and automobile claims and managed care solutions to our customers •  providing independent medical examinations, nurse review, return to work review or utilization review •  facilitating medical care and payment of medical claims •  sending you SMS text messages relating to our pharmacy programs or claims that relate to you •  connecting with you through our telehealth programs and services •  sending you information as is necessary for the provision of our Services •  complying with any applicable laws or regulations •  providing durable medical equipment •  administering and responding to disputed claims •  providing claim adjusting services or related support •  providing telehealth services and functionality •  corresponding with you •  providing bill review and re-pricing services •  providing utilization and peer review services •  subcontracting workers’ compensation, auto and liability claims oversight services in Canada •  providing pharmacy services to claimants •  providing data extraction, imaging and capture services •  providing claim search and comparison services to detect and prevent fraudulent claims •  conducting audits of our systems, policies and procedures •  as required by law or to resolve, investigate or manage actual or suspected legal claims •  receiving data hosting services
*The information we collect may include your full name, date of birth, gender (including identity and expression), marital status, signature, personal mailing address, personal e-mail address, personal telephone number, business mailing address, business e-mail address, business telephone number and employee ID. **We may disclose your personal information to our utilization review, peer review and independent medical review providers; medical equipment providers; legal counsel; claim adjusters; telehealth platform vendors; SMS texting vendors; provider network organizations; e-mail services vendors; bill review vendors; subcontractor workers’ compensation, auto and liability claims oversight providers; pharmacy benefit management providers; data imaging and capture vendors; claim fraud prevention vendors; database hosting vendors and auditors.
Medical Insurance Information†	•  you directly •  your medical providers •  your employer •  the insurance company that holds the policy relating to the claim	•  providing CorVel’s workers’ compensation, liability and automobile claims and managed care solutions to our customers •  facilitating medical care and payment of medical claims •  complying with any applicable laws or regulations	•  our service providers†† •  your medical providers •  individuals or entities you authorize •  to your employer or insurance company that holds the policy relating to the relevant claim •  governmental authorities •  our affiliates •  other entities during a corporate transaction •  courts, litigants, regulators, arbitrators, administrative bodies or law enforcement for legal purposes	•  providing CorVel’s workers’ compensation, liability and automobile claims and managed care solutions to our customers •  providing independent medical examinations, nurse review, return to work review or utilization review •  providing durable medical equipment •  administering and responding to disputed claims •  receiving claim adjusting services •  receiving medical guideline and length of life review and guidelines •  receiving bill review and re-pricing services •  receiving utilization and peer review services •  providing pharmacy services to claimants •  receiving data extraction, imaging and capture services •  receiving claim search and comparison services to detect and prevent fraudulent claims •  receiving data hosting services •  conducting audits of our systems, policies and procedures •  as required by law or to resolve, investigate or manage actual or suspected legal claims
†The information we collect may include your insurance coverage information, health insurance number, policy/plan information, workers’ compensation claim number, health insurance claim numbers and Medicare beneficiary identifier. ††We may disclose your personal information to our utilization review, peer review and independent medical review providers; medical equipment providers; legal counsel; claims adjusters; settlements and annuities organizations; provider network organizations; bill review vendors; pharmacy benefit management providers; data imaging and capture vendors; claim fraud prevention vendors; database hosting vendors and our auditors.
Audio and Visual Information‡	•  you directly •  our investigative service providers	•  providing CorVel’s workers’ compensation, liability and automobile claims and managed care solutions to our customers •  detecting and prevent fraudulent claims •  facilitating medical care and payment of medical claims •  complying with any applicable laws or regulations	•  our service providers‡‡ •  your medical providers •  individuals or entities you authorize •  to your employer or insurance company that holds the policy relating to the relevant claim •  governmental authorities •  our affiliates •  other entities during a corporate transaction •  courts, litigants, regulators, arbitrators, administrative bodies or law enforcement for legal purposes	•  providing CorVel’s workers’ compensation, liability and automobile claims and managed care solutions to our customers •  administering and responding to disputed claims •  receiving claim adjusting services or related support •  to detect and prevent fraudulent claims •  receiving data hosting services •  conducting audits of our systems, policies and procedures •  as required by law or to resolve, investigate or manage actual or suspected legal claims
‡The information we collect may include images of you, videos of you, your gait patterns and your voice recordings. ‡‡We may disclose your personal information to our legal counsel, claims adjusters, database hosting vendors and our auditors.
Activity Information⁂	•  you directly •  our investigative service providers	•  providing CorVel’s workers’ compensation, liability and automobile claims and managed care solutions to our customers •  facilitating medical care and payment of medical claims •  detecting and prevent fraudulent claims •  complying with any applicable laws or regulations	•  our service providers⁂⁂ •  your medical providers •  individuals or entities you authorize •  to your employer or insurance company that holds the policy relating to the relevant claim •  governmental authorities •  our affiliates •  other entities during a corporate transaction •  courts, litigants, regulators, arbitrators, administrative bodies or law enforcement for legal purposes	•  providing CorVel’s workers’ compensation, liability and automobile claims and managed care solutions to our customers •  administering and responding to disputed claims •  receiving claim adjusting services •  receiving utilization and peer review services •  receiving data hosting services •  detecting and prevent fraudulent claims •  conducting audits of our systems, policies and procedures •  as required by law or to resolve, investigate or manage actual or suspected legal claims
⁂The information we collect may include your history and past actions, experiences, actions and behavior. ⁂⁂We may disclose your personal information to our legal counsel, claims adjusters, utilization review, peer review and independent medical review providers, database hosting vendors and auditors.
Professional or Employment-Related Information⁒	•  you directly •  your employer	•  providing CorVel’s workers’ compensation, liability and automobile claims and managed care solutions to our customers •  facilitating medical care and payment of medical claims •  complying with any applicable laws or regulations	•  our service providers⁒⁒ •  your medical providers •  to your employer or insurance company that holds the policy relating to the relevant claim •  individuals or entities you authorize •  governmental authorities •  our affiliates •  other entities during a corporate transaction •  courts, litigants, regulators, arbitrators, administrative bodies or law enforcement for legal purposes	•  providing CorVel’s workers’ compensation, liability and automobile claims and managed care solutions to our customers •  administering and responding to disputed claims •  receiving claim adjusting services •  receiving utilization and peer review services •  receiving data hosting services •  conducting audits of our systems, policies and procedures •  as required by law or to resolve, investigate or manage actual or suspected legal claims
⁒⁒The information we collect may include your employer, job title or role, salary, work history or military and veteran status. ⁒We may disclose your personal information to our legal counsel, claims adjusters, utilization review, peer review and independent medical review providers, database hosting vendors and auditors.
Financial Information§	•  you directly	•  providing CorVel’s workers’ compensation, liability and automobile claims and managed care solutions to our customers •  facilitating medical care and payment of medical claims •  complying with any applicable laws or regulations	•  our service providers§§ •  individuals or entities you authorize •  governmental authorities •  our affiliates •  other entities during a corporate transaction •  courts, litigants, regulators, arbitrators, administrative bodies or law enforcement for legal purposes	•  providing CorVel’s workers’ compensation, liability and automobile claims and managed care solutions to our customers •  receiving claim adjusting services •  providing payment and treasury services •  receiving data hosting services •  conducting audits of our systems, policies and procedures •  as required by law or to resolve, investigate or manage actual or suspected legal claims
§The information we collect may include your bank account information and payment card details. §§We may disclose your personal information to our legal counsel, payment processing vendors, database hosting vendors our auditors.
Inferences⁜	•  you directly	•  providing CorVel’s workers’ compensation, liability and automobile claims and managed care solutions to our customers •  facilitating medical care and payment of medical claims •  complying with any applicable laws or regulations	•  our service providers⁜⁜ •  your medical providers •  individuals or entities you authorize •  to your employer or insurance company that holds the policy relating to the relevant claim •  governmental authorities •  our affiliates •  other entities during a corporate transaction •  courts, litigants, regulators, arbitrators, administrative bodies or law enforcement for legal purposes	•  providing CorVel’s workers’ compensation, liability and automobile claims and managed care solutions to our customers •  administering and responding to disputed claims or advising us on legal, regulatory or compliance matters •  receiving claim adjusting services •  receiving utilization and peer review services •  receiving data hosting services •  conducting audits of our systems, policies and procedures •  as required by law or to resolve, investigate or manage actual or suspected legal claims
⁜The information we collect may include your medical trends, psychological trends, physical trends, predispositions, behavior, attitudes, intelligence, abilities and aptitudes. ⁜⁜We may disclose your personal information to our legal counsel, claims adjusters, utilization review, peer review and independent medical review providers, database hosting vendors and auditors.
Sensitive Personal Information (health information)#	•  you directly •  your medical providers •  your employer •  the insurance company that holds the policy relating to the claim •  rehabilitation tracking and management providers	•  providing CorVel’s workers’ compensation, liability and automobile claims and managed care solutions to our customers •  facilitating medical care and payment of medical claims •  complying with any applicable laws or regulations •  providing rehabilitation tracking and management services to injured claimants	•  our service providers## •  your medical providers •  individuals or entities you authorize •  to your employer or insurance company that holds the policy relating to the relevant claim •  governmental authorities •  our affiliates •  other entities during a corporate transaction •  courts, litigants, regulators, arbitrators, administrative bodies or law enforcement for legal purposes	•  providing CorVel’s workers’ compensation, liability and automobile claims and managed care solutions to our customers •  receiving independent medical examinations, nurse review, return to work review or utilization review •  receiving claim adjusting services •  providing durable medical equipment •  administering and responding to disputed claims •  receiving medical guideline and length of life review and guidelines •  receiving bill review and re-pricing services •  receiving utilization and peer review services •  providing pharmacy services to claimants •  receiving data extraction, imaging and capture services •  receiving claim search and comparison services to detect and prevent fraudulent claims •  receiving data hosting services •  conducting audits of our systems, policies and procedures •  as required by law or to resolve, investigate or manage actual or suspected legal claims
#The information we collect may include your medical conditions, medical treatments, medical diagnoses, medications, physical and mental disabilities, medical, provider and hospital reports, physical characteristics/descriptions, sleep and exercise information and family medical history. ##We may disclose your personal information to our utilization review, peer review and independent medical review providers, medical equipment providers, legal counsel, claims adjusters, settlements and annuities organizations, provider network organizations, bill review vendors, pharmacy benefit management providers, data imaging and capture vendors, claim fraud prevention vendors, database hosting vendors and auditors.
Sensitive Personal Information (identity information)⸸	•  you directly •  your medical providers •  your employer	•  providing CorVel’s workers’ compensation, liability and automobile claims and managed care solutions to our customers •  facilitating medical care and payment of medical claims •  complying with any applicable laws or regulations	•  our service providers⸸⸸ •  your medical providers •  individuals or entities you authorize •  governmental authorities •  our affiliates •  other entities during a corporate transaction •  courts, litigants, regulators, arbitrators, administrative bodies or law enforcement for legal purposes	•  providing CorVel’s workers’ compensation, liability and automobile claims and managed care solutions to our customers •  administering and responding to disputed claims •  receiving claim adjusting services •  providing payment and treasury services •  receiving utilization and peer review services •  providing pharmacy services to claimants •  receiving claim search and comparison services to detect and prevent fraudulent claims •  receiving data hosting services •  conducting audits of our systems, policies and procedures •  as required by law or to resolve, investigate or manage actual or suspected legal claims
⸸The information we collect may include your Social Security number, driver’s license number, tax identification number and race. ⸸⸸We may disclose your personal information to our legal counsel, claims adjusters, payment processing vendors, utilization review, peer review and independent medical review providers, pharmacy benefit management providers, claim fraud prevention vendors, database hosting vendors and auditors.

 

Deidentified and Aggregated Information

We may process your personal information into aggregated, anonymized or de-identified form for any purpose. Aggregated, anonymized or de-identified information is information that can no longer reasonably identify a specific individual and is no longer “personal information.” We will only maintain and use this type of information in deidentified form and we will not attempt to reidentify this information, except for the purposes of validating our deidentification process.

3. PERSONAL INFORMATION RELATING TO CHILDREN

The Children’s Online Privacy and Protection Act (COPPA) regulates online collection of information from persons under the age of 13. It is our policy to refrain from knowingly collecting or maintaining personal information relating to any person under the age of 13. If you are under the age of 13, please do not supply any personal information through the Service. If you are under the age of 13 and have already provided personal information through the Service, please have your parent or guardian contact us immediately using the information provided under Contact Us so that we can remove such information from our files. Please delete all CorVel related cookies and restrict further collection of cookies using the methods outlined in the section How to Restrict Cookies in our Cookies Policy.

4. HOW LONG WE RETAIN YOUR INFORMATION

We generally retain your information as long as reasonably necessary to provide you the Services or to comply with applicable law and in accordance with our document retention policy. To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means and the applicable legal requirements. We may retain copies of information about you and any transactions or Services you have used for a period of time that is consistent with applicable law, applicable statute of limitations or as we believe is reasonably necessary to comply with applicable law, regulation, legal process or governmental request, to detect or prevent fraud, to collect fees owed, to resolve disputes, to address problems with our Services, to assist with investigations, to enforce other applicable agreements or policies or to take any other actions consistent with applicable law.

5. SECURITY

We take reasonable measures, including administrative, technical, and physical safeguards, to protect your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. We hold information about you at our own premises and with the assistance of service providers. Further public disclosure here of our security measures could aid those who might attempt to circumvent those security measures. If you have additional questions regarding security, please contact us directly using the information provided under Contact Us.

6. U.S. DATA SUBJECT RIGHTS

There are a number of U.S. states that provide specific consumer rights to residents of those jurisdictions regarding personal information. This section of this Policy describes the rights available to those individuals who are entitled to them. For more information, or to request to exercise your data rights, please use the information provided under Contact Us.

Not all individuals about whom we possess information will have access to these rights and we may not be able to provide these rights to everyone due to legal and jurisdictional limitations. We may not be able to comply with your request for a number of reasons, including:

• you do not live in a state that grants you the specific right that you have requested;
• the information that you’ve requested is not subject to the regulation that grants you the right to make a request in relation to your personal information;
• we are prevented or exempted by law, regulation or rule from complying with your request;
• we do not maintain your personal information in a manner that is connected to your identity;
• we are not able to comply with your request without incurring disproportionate burden or expense; or
• if complying with your request conflicts with the integrity of our Services, the ability to administer our websites or mobile applications, to administer our business and related relationships or to establish, defend or administer legal claims.

 

If any of the above reasons apply, we will let you know in our response to your request. You may initiate a complaint by sending us a message by following the instructions provided under Contact Us.

Note that we may be required to gather additional information from you in order to process your request. We will only use this information in the context of evaluating and responding to your request. If you fail or refuse to provide the necessary information, we may not be able to process your request.

This section contains the following U.S. state specific disclosures:

1. California
2. Nevada
3. Virginia

 

A. CALIFORNIA

The California Consumer Privacy Act (“CCPA”) provides the residents of California with the right to request the data rights as described in this section. For more information, or if you have questions, you can contact us using the information provided under Contact Us.

Once we receive your request to exercise a right, we will confirm receipt and begin to evaluate, and if appropriate, process the request. We may require that you provide additional information to confirm your identity, including providing us with at least two or more pieces of personal information to match against personal information that we currently maintain about you. We reserve the right to reject your request if we are unable to verify your identity to a sufficiently high level of certainty. The information you provide to verify your identity will only be used for verification purposes, and a record of your request, including certain information contained within it, will be maintained by CorVel for our files.

If we reject a request for any reason, we will inform you of the basis of the rejection.

Please note that certain kinds of personal information that is subject to federal law (like health information subject to the Health Insurance Portability and Accountability Act) is not covered by the CCPA even if you are a California resident. We may not be able to provide these CCPA rights to you with regards to this information due to legal and operational restrictions.

Right to Know:  California residents have the right to know what personal information CorVel has collected about them, including the categories of personal information, the categories of sources from which the personal information is collected in the past 12 months, the business or commercial purpose for collecting, selling, or sharing personal information, the categories of third parties to whom CorVel discloses personal information, and the specific pieces of personal information CorVel has collected about them.

The categories of personal information, the categories of sources from which the personal information is collected, the business or commercial purpose for which we collect personal information and the categories of third parties to whom we disclose personal information are found in the general Policy in the section What Information We Collect And Disclose And For What Purposes.

California residents have a right to know if we are “selling” or “sharing” their personal information, what categories of personal information are “sold” or “shared,” and to whom. We do not “sell” or “share” the personal information of California residents, including of those under the age of sixteen, as those terms are defined by California law:

• “Sell,” “selling,” “sale,” or “sold,” means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s personal information by the business a third party for monetary or other valuable consideration.
• “Share,” “shared,” or “sharing,” means sharing, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s personal information by the business to a third party for cross-context behavioral advertising, whether or not for monetary or other valuable consideration, including transactions between a business and a third party for cross-context behavioral advertising for the benefit of a business in which no money is exchanged.

 

If you are a California resident and would like to request to know the specific pieces of personal information that CorVel collected, used and disclosed about you in the past 12 months, please contact us using the information provided under Contact Us. You may further request to know the specific pieces of personal information collected by CorVel beyond 12 months into the past, but note that this additional time frame only applies to personal information collected by CorVel after January 1, 2022, and CorVel may have deleted your personal information in accordance with our data retention policy.

To verify any request to know specific pieces of personal information, you may be required to provide identity verification information. Failure to do so could result in CorVel’s inability to comply with your request.

Right to Delete:  California residents have the right to request the deletion of their personal information maintained by CorVel.

California residents have the right to request that CorVel delete the personal information that we maintain about them. We will make every effort to comply with California residents’ requests to delete their personal information, however, certain laws or other legal requirements might prevent some personal information from being deleted. If you are a California resident and would like to request the deletion of your personal information, please contact us using the information provided under Contact Us. To verify any request to delete personal information, you may be required to provide identity verification information. Failure to do so could result in CorVel’s inability to comply with your request.

Right to Correct:  California residents have the right to request that a business correct inaccurate personal information about them.

California residents have the right to request that a business correct inaccurate personal information maintained by the business about them. If you are a California resident and would like to request the correction of your inaccurate personal information, please contact us using the information provided under Contact Us. To verify any request to correct, you may be required to provide identity verification information. Failure to do so could result in CorVel’s inability to comply with your request.

You may be required to provide documentation to support your assertion that your personal information as maintained by CorVel is incorrect. If you fail to provide this documentation, your request may be rejected. We reserve the right to delete your inaccurate personal information instead of correcting it, if permitted by the CCPA.

Right to Non-Discrimination:  California residents have the right to not be discriminated against due to the exercise of their privacy rights under the CCPA.

California residents have the right to be free from discriminatory treatment by CorVel for the exercise of their privacy rights. However, the exercise of certain privacy rights by California residents may make it so that we are no longer able to provide those residents with certain services or communications. For example, if, at the request of a California resident, CorVel deletes all of the California resident’s personal information that it maintains, CorVel will no longer be able to send communications to that resident.

Right to Opt-Out: California residents have the right to opt-out of the “sale” or “sharing” of their personal information.

California residents can request that a business stop “selling” or “sharing” their personal information. As stated above, we do not “sell” or “share” your personal information. Therefore, we do not offer a way to opt-out of “sale” or “share” of personal information and neither do we look for or process any online browser preference or opt-out signals that purport to opt-out of the “selling” or “sharing” of personal information.

Right to Limit Use and Disclosure of Sensitive Personal Information:  California residents have the right to direct a business to limit its use and disclosure of their “sensitive” personal information.

 California residents can request that a business limit its use or disclosure of their “sensitive” personal information to that use or disclosure which is necessary to perform the services or provide the goods reasonably expected by an average consumer, or to those uses or disclosures otherwise authorized by California law in CCPA regulation § 7027(m).

However, we do not use or disclose your “sensitive” personal information for any purpose other than for the specific purposes described under the CCPA regulation § 7027(m) and always in a manner reasonably necessary and proportionate for these permitted purposes. For information on how we use or disclose your “sensitive” personal information, please see the applicable disclosures in the section titled: What Information We Collect From You And For What Purposes.

Right to Make Requests Through an Authorized Agent: California residents can designate an authorized agent to make a request under the CCPA on their behalf.

California residents can designate an authorized agent to make requests under the CCPA on their behalf relating to the residents’ personal information. Only you as a California resident, or a person you have designated in writing as your authorized agent, may make a consumer request related to your personal information.

If you wish to have an authorized agent make a verifiable consumer request on your behalf, they will need to provide us with sufficient written proof that you have designated them as your authorized agent, such as a power of attorney pursuant to California Probate Code sections 4000 to 4465. We will still require you to provide sufficient information to allow us to reasonably verify that you are the person about whom we have collected personal information.

We can deny any request made by a purported authorized agent who does not submit proof that they has been authorized by the California resident to act on the California resident’s behalf. For more information on submitting a request on behalf of a California resident as an authorized agent, you can contact us using the information provided under Contact Us.

Notice of Financial Incentives:  California residents are entitled to certain information about CorVel’s financial incentive programs.

However, CorVel does not offer any programs with a financial incentive, as defined by the CCPA, to consumers.

Do Not Track (“DNT”): DNT is an optional browser setting that allows you to express your preferences regarding tracking across websites. Most modern web browsers give you the option to send a Do Not Track signal to the websites you visit, indicating that you do not wish to be tracked. However, there is no accepted standard for how a website should respond to this signal, so we do not take any action in response to this signal. We do not have a mechanism in place to respond to DNT signals. Instead, in addition to publicly available third-party tools, we offer you the choices described in this Privacy Policy to manage the collection and use of information about you.

B. NEVADA

Nevada law provides Nevada residents the ability to opt-out of the sale of their personal information. However, we do not sell the personal information of Nevada residents as described by Nevada law. CorVel does not disclose your personal information unless the disclosure is (i) to an entity that processes personal information on our behalf as a service provider or (ii) for purposes which are consistent with the reasonable expectations of a consumer considering the context in which we collected it.

C. VIRGINIA

The Virginia Consumer Data Protection Act (“VCDPA”) provides the residents of Virginia with the right to request the data rights as described in this section. For more information, or if you have questions, you can contact us using the information provided under Contact Us.

Once we receive your request to exercise a data right, we will confirm receipt and begin to evaluate, and if appropriate, process the request. We may require that you provide additional information to confirm your identity, including providing us with at least two or more pieces of personal information to match against personal information about you that we may maintain about you. We reserve the right to reject your request if we are unable to verify your identity to a sufficiently high level of certainty. The information you provide to verify your identity will only be used for verification purposes, and a record of your request, including certain information contained within it, will be maintained by CorVel for our files.

If we reject a request for any reason, we will inform you of the basis for the rejection. If you disagree with our decision to reject your request, you have the right to appeal our refusal within a reasonable period of time. If you wish to appeal, please clearly and plainly describe your basis of disagreement with our decision by responding through the same means by which we communicated our refusal or by submitting your appeal through the information provided under Contact Us. We will review your appeal and either change our decision or reject your appeal, and in either case, we will provide a written explanation of the reason for the decision. This decision will be final. However, you have the right to submit a complaint to the Virginia Attorney General through the means described here.

Please note that certain kinds of personal information that is subject to federal law (like health information subject to the Health Insurance Portability and Accountability Act) is not covered by the VCDPA even if you are a Virginia resident. We may not be able to provide these VCDPA rights to you with regards to this information due to legal and operational restrictions.

Right to Confirmation and Access: Virginia residents have the right to confirm whether or not a business is processing their personal information and to access such personal information.

The general categories of personal information that we collect and disclose about Virginia residents are listed in the general Policy in the section titled: What Information We Collect From You And For What Purposes.

If you are a Virginia resident and would like to request to access the personal information that CorVel collects, uses and discloses about you, please contact us using the information provided under Contact Us.

To authenticate any request to access personal information, you may be required to provide authentication information. Failure to do so could result in CorVel’s inability to comply with your request.

Right to Correct: Virginia residents have the right to request that a business correct inaccurate personal information that the business maintains, taking into account the nature of the personal information and the purposes of the processing of the personal information.

If you are a Virginia resident and would like to request correction of the personal information that we hold about you, please contact us using the information provided under Contact Us. To authenticate any request to correct personal information, you may be required to provide authentication information. Failure to do so could result in CorVel’s inability to comply with your request.

Right to Delete: Virginia residents have the right to request that a business delete the personal information that the business maintains about them.

We will make every effort to comply with Virginia residents’ requests to delete their personal information, however, certain laws or other legal requirements might prevent some personal information from being deleted.

If you are a Virginia resident and would like to request the deletion of your personal information, please contact us using the information provided under Contact Us. To authenticate any request to delete personal information, you will be required to provide the information requested. Failure to do so could result in CorVel’s inability to comply with your request.

Right to Portability: Virginia residents have the right to request to receive their personal information that they have provided to a business in a portable and readily usable format.

Virginia residents have the right to request that they receive the personal information that they have provided to CorVel in a portable and, to the extent technically feasible, readily usable format that allows the resident to transmit the personal information to another entity without hindrance, in cases where CorVel’s processing of personal information is carried out by automated means.

If you are a Virginia resident and would like to request to receive the personal information that you have provided to us in a portable and, to the extent technically feasible, readily usable format, please contact us using the information provided under Contact Us.

Right to Opt-Out of Targeted Advertising: Virginia residents have the right to request to opt out of the processing of personal information by a business for purposes of targeted advertising.

Under Virginia law, “targeted advertising” generally means displaying advertisements where the advertisement is selected based on personal information obtained from your activities over time and across non-CorVel websites or online applications to predict your preferences or interests. However, we do not engage in targeted advertising of Virginia residents, as that term is defined by Virginia law.

Right to Opt-Out of Sale: Virginia residents have the right to request to opt out of the sale of their personal information.

Under Virginia law, “selling” personal information generally means the exchange of personal information for monetary consideration to a third party. However, we do not “sell” the personal information of Virginia residents, as that term is defined by Virginia law.

Right to Opt-Out of Profiling: Virginia residents have the right to request to opt out of any profiling that produce legal or similarly significant effects concerning them.

Under Virginia law, “profiling” generally means any automated processing performed on your personal information to evaluate, analyze, or predict personal aspects related to your economic situation, health, personal preferences, interests, reliability, behavior, location, or movements.

However, we do not “profile” Virginia residents, as that term is defined by Virginia law.

7. CHANGES TO THIS PRIVACY POLICY

We may amend this Policy at any time by posting revisions online. If we make any material changes in the way we collect or process your personal information, we will notify you by prominently posting notice of the changes on our website.

8. CONTACT US

To submit questions or to inquire about or submit a request relating to data rights, you can contact us by:

• Filling-out the Request Form (available on CorVel website) and send it in an e-mail to PrivacyInquiry@CorVel.com
• Calling us toll-free number at 855-872-6674
• E-mailing us directly at PrivacyInquiry@CorVel.com

 

Attention: Privacy Officer

CorVel Corporation

111 SW Fifth Ave., Suite 200

Portland, OR 97204

If you have any questions or concerns regarding our Policy, or if you believe our Policy or applicable laws relating to the protection of your personal information have not been respected, you may file a complaint with CorVel using the contact information listed above, and we will respond to let you know who will be handling your matter and when you can expect a further response. We may request additional details from you regarding your concerns and may need to engage or consult with other parties in order to investigate and address your issue. We may keep records of your request and any resolution.