Categories Collected
The personal information we collect may include: | Sources of Collection
We may collect your personal information from: | Business Purpose of Collection
The purposes of collection include: | Categories of Third Parties to Which Personal Information is Disclosed
We may disclose your personal information to: | Business Purpose of Disclosure
The purposes of disclosure include: | Is This Information Sold Or Used For Targeted Advertising? |
Identifier Information* | • you directly
• your medical providers
• your employer
• your representatives
insurance company that holds the policy relating to the relevant claim
• our investigative service providers
• our claims data, information and underwriting contractors | • providing CorVel’s workers’ compensation, liability and automobile claims and managed care solutions to our customers
• facilitating medical care and payment of medical claims
• sending you SMS text messages relating to our pharmacy programs or claims that relate to you
• connecting with you through our telehealth programs and services
• sending you information as is necessary for the provision of our Services
• complying with any applicable laws or regulations | • our service providers**
• your medical providers
• to our customers (i.e., your employer or the insurance company that holds the relevant insurance policy)
• to your employer or insurance company that holds the policy relating to the relevant claim
• individuals or entities you authorize
• governmental authorities
• our affiliates
• other entities during a corporate transaction
• courts, litigants, regulators, arbitrators, administrative bodies or law enforcement for legal purposes
| • providing CorVel’s workers’ compensation, liability and automobile claims and managed care solutions to our customers
• providing independent medical examinations, nurse review, return to work review or utilization review
• facilitating medical care and payment of medical claims
• sending you SMS text messages relating to our pharmacy programs or claims that relate to you
• connecting with you through our telehealth programs and services
• sending you information as is necessary for the provision of our Services
• complying with any applicable laws or regulations
• providing durable medical equipment
• administering and responding to disputed claims
• providing claim adjusting services or related support
• providing telehealth services and functionality
• corresponding with you
• providing bill review and re-pricing services
• providing utilization and peer review services
• subcontracting workers’ compensation, auto and liability claims oversight services in Canada
• providing pharmacy services to claimants
• providing claim search and comparison services to detect and prevent fraudulent claims
• as part of sale, assignment, merger or other transfer of all or a portion of our organization or assets to other entities
• conducting audits of our systems, policies and procedures
• as required by law or to resolve, investigate or manage actual or suspected legal claims | • No. |
*The information we collect may include your full name, date of birth, gender (including identity and expression), marital status, signature, personal mailing address, personal e-mail address, personal telephone number, business mailing address, business e-mail address, business telephone number and employee ID. For more information about our practices regarding texting your personal telephone number, please review our SMS Texting Policy.
**We may disclose your personal information to our utilization review, peer review and independent medical review providers; medical equipment providers; legal counsel; claim adjusters; telehealth platform vendors; SMS texting vendors; provider network organizations; e-mail services vendors; bill review vendors; subcontractor workers’ compensation, auto and liability claims oversight providers; pharmacy benefit management providers; data imaging and capture vendors; claim fraud prevention vendors; database hosting vendors and auditors. |
Medical Insurance Information† | • you directly
• your medical providers
• your employer
• your representatives
insurance company that holds the policy relating to the claim
• our claims data, information and underwriting contractors | • providing CorVel’s workers’ compensation, liability and automobile claims and managed care solutions to our customers
• facilitating medical care and payment of medical claims
• complying with any applicable laws or regulations | • our service providers††
• your medical providers
• individuals or entities you authorize
• to your employer or insurance company that holds the policy relating to the relevant claim
• governmental authorities
• our affiliates
• other entities during a corporate transaction
• courts, litigants, regulators, arbitrators, administrative bodies or law enforcement for legal purposes
| • providing CorVel’s workers’ compensation, liability and automobile claims and managed care solutions to our customers
• providing independent medical examinations, nurse review, return to work review or utilization review
• providing durable medical equipment
• administering and responding to disputed claims
• receiving claim adjusting services
• receiving medical guideline and length of life review and guidelines
• receiving bill review and re-pricing services
• receiving utilization and peer review services
• providing pharmacy services to claimants
• receiving data extraction, imaging and capture services
• receiving claim search and comparison services to detect and prevent fraudulent claims
• conducting audits of our systems, policies and procedures
• as required by law or to resolve, investigate or manage actual or suspected legal claims
• as part of sale, assignment, merger or other transfer of all or a portion of our organization or assets to other entities | • No. |
†The information we collect may include your insurance coverage information, health insurance number, policy/plan information, workers’ compensation claim number, health insurance claim numbers and Medicare beneficiary identifier.
††We may disclose your personal information to our utilization review, peer review and independent medical review providers; medical equipment providers; legal counsel; claims adjusters; settlements and annuities organizations; provider network organizations; bill review vendors; pharmacy benefit management providers; data imaging and capture vendors; claim fraud prevention vendors; database hosting vendors and our auditors. |
Audio and Visual Information‡ | • you directly
• your representatives
• our investigative service providers | • providing CorVel’s workers’ compensation, liability and automobile claims and managed care solutions to our customers
• detecting and prevent fraudulent claims
• facilitating medical care and payment of medical claims
• complying with any applicable laws or regulations | • our service providers‡‡
• your medical providers
• individuals or entities you authorize
• to your employer or insurance company that holds the policy relating to the relevant claim
• governmental authorities
• our affiliates
• other entities during a corporate transaction
• courts, litigants, regulators, arbitrators, administrative bodies or law enforcement for legal purposes | • providing CorVel’s workers’ compensation, liability and automobile claims and managed care solutions to our customers
• administering and responding to disputed claims
• receiving claim adjusting services or related support
• to detect and prevent fraudulent claims
• conducting audits of our systems, policies and procedures
• as required by law or to resolve, investigate or manage actual or suspected legal claims
• as part of sale, assignment, merger or other transfer of all or a portion of our organization or assets to other entities | • No. |
‡The information we collect may include images of you, videos of you and recordings of your voice.
‡‡We may disclose your personal information to our legal counsel, claims adjusters, database hosting vendors and our auditors. |
Activity Information⁂ | • you directly
• your representatives
• our investigative service providers | • providing CorVel’s workers’ compensation, liability and automobile claims and managed care solutions to our customers
• facilitating medical care and payment of medical claims
• detecting and prevent fraudulent claims
• complying with any applicable laws or regulations | • our service providers⁂⁂
• your medical providers
• individuals or entities you authorize
• to your employer or insurance company that holds the policy relating to the relevant claim
• governmental authorities
• our affiliates
• other entities during a corporate transaction
• courts, litigants, regulators, arbitrators, administrative bodies or law enforcement for legal purposes | • providing CorVel’s workers’ compensation, liability and automobile claims and managed care solutions to our customers
• administering and responding to disputed claims
• receiving claim adjusting services
• receiving utilization and peer review services
• detecting and prevent fraudulent claims
• conducting audits of our systems, policies and procedures
• as required by law or to resolve, investigate or manage actual or suspected legal claims
• as part of sale, assignment, merger or other transfer of all or a portion of our organization or assets to other entities | • No. |
⁂The information we collect may include your history and past actions, experiences, actions and behavior.
⁂⁂We may disclose your personal information to our legal counsel, claims adjusters, utilization review, peer review and independent medical review providers, database hosting vendors and auditors. |
Professional or Employment-Related Information⁒ | • you directly
• your representatives
• your employer | • providing CorVel’s workers’ compensation, liability and automobile claims and managed care solutions to our customers
• facilitating medical care and payment of medical claims
• complying with any applicable laws or regulations | • our service providers⁒⁒
• your medical providers
• to your employer or insurance company that holds the policy relating to the relevant claim
• individuals or entities you authorize
• governmental authorities
• our affiliates
• other entities during a corporate transaction
• courts, litigants, regulators, arbitrators, administrative bodies or law enforcement for legal purposes | • providing CorVel’s workers’ compensation, liability and automobile claims and managed care solutions to our customers
• administering and responding to disputed claims
• receiving claim adjusting services
• receiving utilization and peer review services
• conducting audits of our systems, policies and procedures
• as required by law or to resolve, investigate or manage actual or suspected legal claims
• as part of sale, assignment, merger or other transfer of all or a portion of our organization or assets to other entities | • No. |
⁒⁒The information we collect may include your employer, job title or role, salary, work history or military and veteran status.
⁒We may disclose your personal information to our legal counsel, claims adjusters, utilization review, peer review and independent medical review providers, database hosting vendors and auditors. |
Financial Information§ | • you directly
• your representatives | • providing CorVel’s workers’ compensation, liability and automobile claims and managed care solutions to our customers
• facilitating medical care and payment of medical claims
• complying with any applicable laws or regulations | • our service providers§§
• individuals or entities you authorize
• governmental authorities
• our affiliates
• other entities during a corporate transaction
• courts, litigants, regulators, arbitrators, administrative bodies or law enforcement for legal purposes | • providing CorVel’s workers’ compensation, liability and automobile claims and managed care solutions to our customers
• receiving claim adjusting services
• providing payment and treasury services
• conducting audits of our systems, policies and procedures
• as required by law or to resolve, investigate or manage actual or suspected legal claims
• as part of sale, assignment, merger or other transfer of all or a portion of our organization or assets to other entities | • No. |
§The information we collect may include your bank account information and payment card details.
§§We may disclose your personal information to our legal counsel, payment processing vendors, database hosting vendors our auditors. |
Inferences⁜ | • you directly | • providing CorVel’s workers’ compensation, liability and automobile claims and managed care solutions to our customers
• facilitating medical care and payment of medical claims
• complying with any applicable laws or regulations | • our service providers⁜⁜
• your medical providers
• individuals or entities you authorize
• to your employer or insurance company that holds the policy relating to the relevant claim
• governmental authorities
• our affiliates
• other entities during a corporate transaction
• courts, litigants, regulators, arbitrators, administrative bodies or law enforcement for legal purposes
| • providing CorVel’s workers’ compensation, liability and automobile claims and managed care solutions to our customers
• administering and responding to disputed claims or advising us on legal, regulatory or compliance matters
• receiving claim adjusting services
• receiving utilization and peer review services
• conducting audits of our systems, policies and procedures
• as part of sale, assignment, merger or other transfer of all or a portion of our organization or assets to other entities
• as required by law or to resolve, investigate or manage actual or suspected legal claims | • No. |
⁜The information we collect may include your medical trends, psychological trends, physical trends, predispositions, behavior, attitudes, intelligence, abilities and aptitudes.
⁜⁜We may disclose your personal information to our legal counsel, claims adjusters, utilization review, peer review and independent medical review providers, database hosting vendors and auditors. |
Sensitive Personal Information (health information)# | • you directly
• your medical providers
• your employer
• your representatives
• the insurance company that holds the policy relating to the claim
• our claims data, information and underwriting service providers | • providing CorVel’s workers’ compensation, liability and automobile claims and managed care solutions to our customers
• facilitating medical care and payment of medical claims
• complying with any applicable laws or regulations
• providing rehabilitation tracking and management services to injured claimants | • our service providers##
• your medical providers
• individuals or entities you authorize
• to your employer or insurance company that holds the policy relating to the relevant claim
• governmental authorities
• our affiliates
• other entities during a corporate transaction
• courts, litigants, regulators, arbitrators, administrative bodies or law enforcement for legal purposes | • providing CorVel’s workers’ compensation, liability and automobile claims and managed care solutions to our customers
• receiving independent medical examinations, nurse review, return to work review or utilization review
• receiving claim adjusting services
• providing durable medical equipment
• administering and responding to disputed claims
• receiving medical guideline and length of life review and guidelines
• receiving bill review and re-pricing services
• receiving utilization and peer review services
• providing pharmacy services to claimants
• receiving data extraction, imaging and capture services
• receiving claim search and comparison services to detect and prevent fraudulent claims
• conducting audits of our systems, policies and procedures
• as required by law or to resolve, investigate or manage actual or suspected legal claims
• as part of sale, assignment, merger or other transfer of all or a portion of our organization or assets to other entities | • No. |
#The information we collect may include your medical conditions, medical treatments, medical diagnoses, medications, physical and mental disabilities, medical, provider and hospital reports, physical characteristics/descriptions, sleep and exercise information and family medical history.
##We may disclose your personal information to our utilization review, peer review and independent medical review providers, medical equipment providers, legal counsel, claims adjusters, settlements and annuities organizations, provider network organizations, bill review vendors, pharmacy benefit management providers, data imaging and capture vendors, claim fraud prevention vendors, database hosting vendors and auditors. |
Sensitive Personal Information (identity information)⸸ | • you directly
• your medical providers
• your employer
• your representatives
| • providing CorVel’s workers’ compensation, liability and automobile claims and managed care solutions to our customers
• facilitating medical care and payment of medical claims
• complying with any applicable laws or regulations | • our service providers⸸⸸
• your medical providers
• individuals or entities you authorize
• governmental authorities
• our affiliates
• other entities during a corporate transaction
• courts, litigants, regulators, arbitrators, administrative bodies or law enforcement for legal purposes
| • providing CorVel’s workers’ compensation, liability and automobile claims and managed care solutions to our customers
• administering and responding to disputed claims
• receiving claim adjusting services f
• providing payment and treasury services
• receiving utilization and peer review services
• providing pharmacy services to claimants
• receiving claim search and comparison services to detect and prevent fraudulent claims
• conducting audits of our systems, policies and procedures
• as required by law or to resolve, investigate or manage actual or suspected legal claims
• as part of sale, assignment, merger or other transfer of all or a portion of our organization or assets to other entities | • No. |
⸸The information we collect may include your Social Security number, driver’s license number, tax identification number and race.
⸸⸸We may disclose your personal information to our legal counsel, claims adjusters, payment processing vendors, utilization review, peer review and independent medical review providers, pharmacy benefit management providers, claim fraud prevention vendors, database hosting vendors and auditors. |