June 14, 2022
We all experienced how telehealth was a lifesaver during the pandemic, shattering the invisible barrier that had hindered the growth of virtual health care for years. According to McKinsey, 46% of adults reported using telehealth in 2021, versus only about 11% in 2019.
Now, there is a proliferation of digital applications promising to speed care, improve outcomes, and lower costs. But just how well are they working? And how well is YOUR program delivering on these results?
The Potential Disconnect
Many digital systems may fall short in their ability to connect all players through real-time data exchanges. When disparate systems and apps are used, there are fits and starts in the care delivery process. For example, when a patient is transferred to a virtual visit after triage, the patient has to start over if the intake system is not connected, providing the exact information they gave during triage. If clinical offices are not connected to claims, adjusters do not have access to up-to-date medical data to make timely decisions. Without proper integration, care plans lag, and patients and providers are left frustrated.
Here are five connectivity checkpoints to use to examine your digital care delivery system, to ensure it offers the highest level of connectivity, provides the best patient and provider experience, and delivers superior outcomes.
CorVel’s Virtual Functional Restoration program exemplifies how integrated data enables all of these connections to occur in real-time. The comprehensive program starts with CorVel’s technology, CareMC Edge, which leverages AI and big data to proactively identify cases with risk factors that could lead to delayed recovery.
Once identified, CorVel’s team connects with the primary care provider to support the injured worker and the physician as a secondary provider. This allows the team to work together in an interdisciplinary fashion even when they are geographically separated. The program models brick-and-mortar functional restoration programs in the virtual setting, including services like cognitive behavioral therapy and active physical therapy with the oversight of a pain management physician trained in the biopsychosocial model of care
The value of integrated connectivity is clear: CorVel’s Virtual Functional Restoration program has resulted in fewer delayed recovery cases, reduced opioid dependency and medication spend, reduced TTD, and avoided unnecessary medical expenses.
As we enter the next generation of telehealth and virtual care, connectivity is the common theme that leads to better care, enhanced patient experiences, and lowers costs. If you have defined any gaps in your current programs or are interested in more information about the Virtual Functional Restoration program, contact CorVel here.