What’s Shaping the Future of Claims?

Introduction

The National Comp Conference brings together industry leaders to examine emerging trends, operational challenges, and opportunities for innovation. During the 2025 conference, CorVel surveyed attendees to identify what is driving change today and what will define success in the near future. The findings offer clear insight into the priorities of claims and risk professionals and reinforce CorVel’s direction in technology development, workforce investment, and service delivery.

AI and Automation Drive Claims Transformation

When asked what would drive the most significant change in claims over the next five years, the majority of respondents pointed to artificial intelligence (AI) and automation. Sixty-five percent of participants identified AI as the most impactful factor, far outpacing workforce demographics, litigation trends, or regulatory changes. This reinforces that advanced technology will be central to claims transformation and validates CorVel’s investments in automation, decision-support tools, and predictive modeling. Responsible implementation of  I is key to realizing the true value of the technology. Balancing innovation with strong standards for data privacy, security, and transparency is critical—principles outlined in CorVel’s white paper, Upleveling Your Data Privacy and Security Measures with Generative AI. The platform continues to evolve, integrating new technologies to meet the changing needs of claims professionals.