March 02, 2017

Technology and Workers’ Comp

Claims Management
, Cost Containment
, Network Solutions

A recent article by the Insurance Journal featured a Marsh broadcast led by Tom Ryan, market research leader for Marsh’s Workers Compensation Center of Excellence. In the broadcast, Ryan outlined how technology affects everything from how we communicate with employees to training in the workers’ compensation industry.

The article also featured how several employers are using technology for their workers’ compensation programs.

Among those interviewed was Donna Sides, Senior Insurance Manager and Workers’ Compensation Supervisor with Bank of America. She shared a case study of how Bank of America implemented a dedicated 24/7 reporting line with CorVel, which allowed injured workers to speak to a registered nurse to evaluate the severity of the claim, as well as enable them to directly report a claim.

“The nurse assesses the medical history, injury, pain level, obtains an accident description and offers a first aid type of treatment recommendation. If additional treatment is warranted, the nurse will direct employees to an in-network provider where allowed and then schedule the appointment,” according to the article. Call notes are then uploaded to CorVel’s claims system making them easily available to adjusters and Bank of America stakeholders.  

Sides also said telehealth has helped Bank of America to achieve higher network penetration as well as lower claims costs and severity.

David Lupinsky, Vice President of Medical Review Services at CorVel was also referenced in the article. Lupinsky cited how while the original intentions of telehealth were to bring healthcare to rural areas, it now has enhanced the workers’ compensation industry to allow “employers the ability to create virtual clinics which, in turn, [drive] greater productivity.”

A telehealth visit can be used to service 40 percent of injuries, according to Lupinsky.

For more information about CorVel’s immediate intervention program, including 24/7 nurse triage and telehealth services, visit their website.