
PRESIDENT'S MESSAGE
We are happy to have put last year behind us. Conditions impacting the end of fiscal 2004,
extended through fiscal 2005. During the year workers’ compensation industry claims volumes
continued to decline. The impact of law changes in California and Colorado significantly reduced
CorVel revenue in each state. Although conditions in the workers’ compensation claims market
remain depressed, the national economy continues to expand, creating an ever-improving labor
market. Despite a difficult year, the Company continued its investment in new services and new
technology, consistent with our philosophy of continuous improvement.
Although workers’ compensation insurance premiums rose again in the last year, claims volumes
were lower than in the previous year. In the past, claims have increased when the economy has
been at or near full employment. The Company estimates that the combination of the weak
labor market, changing state laws, strong productivity gains and improving loss prevention has
created diminished claims volumes. In addition, regulatory changes for public companies and
other governmental activities added to the cost of doing business.
Times such as these encourage us to examine our strategies, plans and operating methods.
During the year we worked on three projects focused on improving operating efficiencies.
The first of these was the implementation of the newest version of our MedCheck line of
medical review software. During the prior year our field operations converted from a legacy
medical review system to a web-enabled version. This last year we implemented document
management, requiring substantial changes to our operations workflow. We converted most
of our processing to incorporate scanned images and Optical Character Recognition. During
the year we incurred the cost to implement and operate the new processes, without the related
benefits. During the current year we expect to begin benefiting from the new technology.
Secondly, we have expanded our medical review product line, and the use of artificial
intelligence tools to help manage workflow. Rules engine technology, together with the
expanded service line, has allowed CorVel to achieve improved outcomes and customer service.
During the current year the implementation of these improvements will extend throughout
the Company’s office network. As the new processes mature, we expect to further capitalize
upon the use of workflow management.
The third project involves the balancing of internal resources to the reduced industry claims
volumes, as well as increasing prices for some services. Sudden changes in the work volumes in
California and Colorado caused imbalances in our workforce, and the resulting adjustments took
some time to implement. In addition, we are matching prices for some services to the underlying
costs as well as to the value added offered by these services. Increasing nursing salaries have
impacted our costs for such services. We expect these changes to gradually return our field
margins to more normal levels.
We continue to see opportunities to extend the Company’s record of growth. Investments
in technology, as well as in new services, continued in fiscal 2005. A second data center was
completed to address business continuity exposures, and our primary center substantially
expanded and enhanced. We are continuing the conversion of our applications to new
computing and software infrastructure technologies. Substantial advances were achieved in
the Company’s MedCheck and CareMC software. These applications meaningfully differentiate
CorVel in the marketplace.
Our organization has distinguished itself in the difficult environment of the last couple of years.
Our record has exceeded that of other industry participants. The strength and stability of the
CorVel team has been increasingly visible to customers. I’d like to thank all the CorVel associates
for delivering when the going got tough.
The pace of change in our industry continues at a high rate. Our investments this last year
position the Company to continue expanding its role in the disability management marketplace.

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