Our name, CorVel, is derived from the French word "Coeur," meaning heart and "Val," meaning one; thus "of one heart." Our goal is to bring together the separate communities involved in a patient's healthcare experience. A town is a collection of people and places whose separate lives are woven together by sharing values and caring for one another. CorVel Town is the metaphorical term for the community we work in and serve. Our associates help create CorVel Town by connecting the physician, patient, employer, and payor communities. Our professionals build trust, assist the injured in their return to work and help caregivers reach out to those in need. Our network of systems adds efficiency and assurance to the financing of healthcare.

In the purchase of a car, the "customer" decides what to buy and pays for the car. In healthcare, the physician makes the decisions about what care is needed. The patient benefits from the care, and usually a separate party, not present at the point of decision-making in the delivery of care, bears the cost. Bringing these separate communities together, creating the "virtual customer" in healthcare, is our mission. Doing this with feeling and dedication is our passion.

In CorVel Town we are known by our local case managers and our work to help physicians build their practices. Understanding that CorVel Town exists throughout our country, large employers, major insurers and TPAs choose to be served by the network of providers and service offices we have brought together and invested in. Our dedication to care is the foundation of this relationship, but alone it is not enough. Knitting together the many personal experiences with the local towns is the task of our systems. CareMC, CorVel's virtual community, links these groups on the Internet, bringing people together at the click of a mouse. It provides them a central destination and a vision of future possibilities, as we collectively work to advance our ability to deliver the best care.

Each year, the manner in which these relation-ships are conducted evolves and is advanced by the ongoing implementation of new technologies and expanded local presence. Each year the separate communities in CorVel Town move ever closer. Each year we become ever more able to ease the journey a patient takes through an episode of care. These are the ultimate expressions of the values of CorVel Town.

Gordon Clemons